Kayz Closet – Shipping & Delivery Policy
Kayz Closet is an online-only store. We do not operate a physical retail location. All orders are delivered directly to customers across South Africa.
Delivery times are estimated at 3–5 business days, depending on stock availability and your location.
While we aim to deliver within the estimated timeframe, delays may occur due to courier issues, supplier delays, weather conditions, or circumstances beyond our control.
Customers will receive tracking information once their order has been dispatched.
Delivery fees, if applicable, will be calculated at checkout.
Customers are responsible for providing accurate delivery details to avoid delays or failed deliveries.
Kayz Closet is not responsible for delays caused by incorrect delivery information provided by the customer.
For delivery inquiries or assistance, please contact us at info@kayzcloset.store
Kayz Closet – Refund & Return Policy
At Kayz Closet, customer satisfaction is important to us. If you receive a defective, damaged, or incorrect item, you may request a return or refund under the following conditions:
Items must be unused, unworn, and returned in their original packaging with all tags attached.
Proof of purchase is required for all returns and refund requests.
Return requests must be submitted within 7 days of receiving your order.
Refunds will be processed to the original payment method within 5–7 business days after the returned item has been received and inspected.
Shipping costs are non-refundable unless the return is due to an error on the part of Kayz Closet.
For hygiene reasons, certain items may not be eligible for return or exchange.
To request a return or refund, please contact us at info@kayzcloset.store
Kayz Closet – Privacy Policy
At Kayz Closet, we respect your privacy and comply with the Protection of Personal Information Act (POPIA).
We collect personal information to process orders, arrange delivery, and improve your shopping experience.
Information collected may include your name, address, email address, phone number, and payment details.
Your personal information is stored securely and will never be shared with unauthorized third parties.
By using our website, you consent to the collection and use of your information as outlined in this policy.
You may request access to, correction, or deletion of your personal information by contacting us at info@kayzcloset.store
Secure payment gateways are used to help protect all customer transactions and payment information.